Q1.	What is Centralized Carpark Management System (CCMS)?
A1.	CCMS is a one-stop portal that allows quick and easy access to commonly engaged services such as application, renewal and payment for season parking at 29 Woodlands Industrial Park E1 (Northtech), 1A International Business Park and 8 & 10 Pandan Crescent (tentatively available from Oct 2020).

Q2.

What are the services available in CCMS?

A2.

CCMS can perform the following services: Apply/Renew season parking Make payment for season parking with instant payment confirmation and downloadable receipt View and retrieve transaction history Terminate season parking and request for refund (subject to approval for advanced payments only) Update contact and vehicle details Administer season parking lots (for corporate account holder only) View Frequently Asked Questions (FAQ) View season parking terms and conditions

Q3.	How do I log into the online portal?
A3.	Tenant can login using his/her registered email address and password. Individual can login using his/her registered email address and car plate number.

Q4.	What is the maximum number of months that I can apply/renew for the season parking?
A4.	You can apply/renew and make advance payment for up to 3 months of season parking in CCMS.

Q5.

Who is eligible for season parking?

A5.

Subject to the Terms and Conditions, the following persons are entitled to season parking Tenants Tenants of 29 Woodlands Industrial Park E1 (Northtech), 1A International Business Park and 8 & 10 Pandan Crescent whose carpark entitlement is indicated (a) as “Allocated (Lot)” or (b) “Allocated (Temporary)” under their Tenancy Agreement. Tenants can apply for season parking only at the property where the premises leased / occupied is located. All applications for season parking at other properties are subject to the sole and absolute discretion of the Building Owner, REIT Manager, Property Manager, Facility Manager and Third Party Service Providers.

Q6.	How do I know if my season parking application is successful?
A6.	You will receive an email notification to inform your season parking application status. Alternatively, you can check the application status in CCMS under “Transaction Enquiry”.

Q7.

Is there pro-rated fee for my season parking charges on the first month or upon new application? For example, if I apply for season parking on the 15th day of the month, will my season parking charges be pro-rated just for the period from the 15th to the last day of the month?

A7.

No, season parking charges payable for new applications are based on a full calendar month. There shall strictly be no refund of any season parking charges for any period of the month prior to the approval of the application for season parking. In other words, season parking charges are chargeable for the period from the 1st to the last day of each calendar month regardless of which day in the month the application for season parking is received / approved.

Q8.	What if I don’t have Visa and MasterCard debit/credit cards?
A8.	Payment by cash/cheque is not available. Season parking applicants/holders can contact our carpark support for the respective carpark site between 8.30am to 5.30pm, Mondays to Fridays (excluding public holidays) for further assistance. 29 Woodlands Industrial Park E1, Northtech Tel: +65 63644667 1A International Business Park Tel: +65 62615692 8 & 10 Pandan Crescent Tel: +65 67770161

Q9.	When do I renew my season parking?
A9.	Please renew your season parking in CCMS before 2359hours of 23rd of the preceding month, under “Season parking payment/renewal”. Reminders on renewal for season parking with Tax Invoice will be sent to season holder via email on the 7th and 15th day of each preceding month.

Q10.	Will I be issued an invoice for the season application/renewal?
A10.	Yes, you can download the invoice from CCMS upon successful clearance of payment. For historical transactions, please download them under “Transaction Enquiry”.

Q11.

Can I transfer my season parking to another vehicle? If so, how can I make the transfer?

A11.

The season parking rights are strictly not transferrable except with the express and written approval by the Building Owner, REIT Manager, Property Manager, Facility Manager and Third Party Service Providers. However, you may apply for the season parking to be transferred in the following circumstances:- New vehicle (you are to submit the log card for your new vehicle); Leased vehicle (you are to submit the lease agreement for your vehicle); or Registered vehicle is under repair and replacement vehicle is used (you are to submit a service sheet to prove that the registered vehicle is under repair) Please note that approval of such transfer remains subject to the Building Owner, REIT Manager, Property Manager, Facility Manager and Third Party Service Providers sole and absolute discretion, and also subject to you providing the necessary supporting documents.

Q12.	Can I change my season parking site?
A12.	No. Each season parking purchase is tied to a particular carpark site. Only Tenants can apply for the season parking only at the property where the premises leased is located. Kindly note that season parking rates may vary between carpark sites.

Q13.	Do you allow temporary suspension of season parking?
A13.	No, temporary suspension of season parking is not allowed.

Q14.	Can my colleague take over my season parking ticket?
A14.	No. All season ticket holders will need to be registered under their respective individual or company accounts. All season parking rights are non-transferable to other party. A fresh season parking application will have to be made by your colleague.

Q15.

Can I terminate my current month season parking? If so, how?

A15.

Yes, you can terminate your season parking under “Season Parking Termination” if you do not need it anymore. However, there shall be no refund for the remaining days of the current month and we will only refund you the unexpired season parking charges for the subsequent month (which have been paid in advance, if any) if the termination is done latest by the 23rd of the preceding month. For example, if season parking charges have been paid for the months of January and February, and you terminate the season parking on 23 January, you will only be refunded the season parking charges for February (but not for the period from 24 to 31 January).

Q16.	If I do not have season parking, is there any grace period for hourly parking?
A16.	A complimentary 10 minutes grace period for drop off/pickup is available at our carparks. Kindly note that full parking charges will apply for vehicles and motorcycles that stay within the car park beyond the 10 minutes grace period and will be calculated from the time of entry into the carpark.

Q17.

What should I do if I encounter problem during log in?

A17.

Season parking applicants/holders can contact our carpark support of the respective carpark site between 8.30am to 5.30pm, Mondays to Fridays (excluding public holidays) for further assistance. 29 Woodlands Industrial Park E1, Northtech Tel: +65 63644667 (siorems.northtech@colliers.com) 1A International Business Park Tel: +65 62615692 (SG.1AIBP@colliers.com) 8 & 10 Pandan Crescent Tel: +65 67770161 (Bm.pandancrescent@colliers.com)

If you are unable to find an answer to your query, please submit your query to us via the email to the email addresses for the respective carpark sites to let us know how we can help you.